Frequently asked questions
Shipping
Anxiously awaiting your new purchase? Check here for all of your shipping questions!
- Where does Rugs USA ship?
- Do you ship to APO/FPO or P.O. boxes?
- Do you ship Internationally?
- Are Taxes and Duties Covered?
- Which shipping carrier will deliver my order?
- I need a certificate of insurance, COI, for my Custom by Rugs USA Delivery
- Do I have to pay for shipping?
- My order is on pre-order or back order, when will I know it's on its way?
Returns
We hope you love your new purchase! However, if you're looking for return information we can help!
- What is Rugs USA's returns policy? (Canada)
- What is Rugs USA's return policy? (United States)
- Do I need to wrap my rug for return?
- Why can't I process my return?
- How do I start a return?
- Can I make an exchange?
- Will I be charged for return shipping?
- What do I do after I start my return?
- Does Rugs USA offer return pick ups?
- How do I find a FedEx drop of location for my return?
- I have an issue with the product I received
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.